30 days no questions asked return policy*.


Let us make it right for you.

Read below for more details. 

Returning an order


TI SENTO has a return period of 30 days, with the exception of (digital) gift cards. This starts after you have received your order. If you want to return your order, you must return the product in its original state (unworn and with the product label still attached), in the original packaging (if possible).

The return package can (only) be returned free of charge within the Netherlands trough one of the PostNL points in your area. If you send your return shipment from outside the Netherlands, the return costs are for your own expenses.

Please return the package including the original return form that was enclosed with your order.

How can I return an product?
You can return your product within the specified return period (30 days), with the exception of (digital) gift cards. Together with the return form enclosed with your order.

Should you no longer be in the possession of the original return form, no problem! You can download the return form again here.

Return address (if you are returning from within the Netherlands):

TSM STORE
Antwoordnummer 39331
1090 WC Amsterdam
Nederland

Return address (If you are returning from outside the Netherlands):

TSM STORE
Lemelerbergweg 42
1101 AM Amsterdam
The Netherlands

Where can I hand in my return shipment?
For returns sent from within the Netherlands: You can hand in the parcel with the product you wish to return free of charge at one of the PostNL points in your area. When you return the package, you will receive a proof of shipment with a Track & Trace code on it, with this code you can track your return.

Please keep this proof until you have received a e-mail from TI SENTO, which states that we have received your return in good order or that we have refunded the return amount to you (by means of a refund confirmation e-mail).

You can also choose to return your package via another delivery service, in which case only the costs for the return are for your own account. TI SENTO will not reimburse these costs.

For returns sent outside the Netherlands: You can hand in the parcel at a post office that sends international shipments. Please note that the shipping costs for returns outside the Netherlands are not covered and / or reimbursed by TI SENTO.

How soon will I be refunded after I have returned my order?
As soon as we have received your return shipment, you will receive a confirmation of delivery from us by e-mail (provided that you have placed the original return sticker on the shipping box, which is attached on the original packing slip). We will refund the full amount of the return shipment as soon as possible, but no later than 14 days after receipt of the notice of withdrawal. However, we may wait with the refund until the products have been received by TI SENTO, or until you can proof that you have returned the products.

The return amount will be refunded with the same method of payment with which you paid for your purchase.

Please note: Have you paid with a VVV gift card? Then the VVV gift card will be replaced by a TI SENTO digital Gift Card at the time of reimbursement. You will receive this by e-mail and it can only be spent on the TI SENTO webshop. 

Terms & conditions for returning products


What are the return terms and conditions?
Products ordered the TI SENTO webstore can be returned within 30 days, with the exception of (digital) gift cards after they were received. The product must be returned in its original state (unworn and with the product label still attached), in the original packaging (if possible).

If the product is damaged, you may find an answer to your question under the service page "Warranty & repairs".

The return package can (only) be returned free of charge within the Netherlands trough one of the PostNL points in your area. If you send your return shipment from outside the Netherlands, the return costs are for your own expenses.

Returning products are at the risk of the buyer, which means that TI SENTO cannot be held responsible for damaged or lost products that are returned. We therefore recommend that you always ask for a proof of shipment with a Track & Trace code when you hand in your return shipment at the concerning post office. Please keep this proof of shipment until you have received a e-mail from TI SENTO, which states that we have received your return in good order or that we have refunded the amount of your return (by sending an e-mail confirming the refund).

Return terms and conditions
Any orders placed on the TI SENTO webstore are subject to a 30-day trial period from the time the order is delivered with the exception of (digital) gift cards. If you would like to return the product to TI SENTO within this trial period. The product must be returned in its original state (unworn and with the product label still attached), in the original packaging (if possible). In order to process your return quickly and correctly, we would like to ask you to enclose the details of your order so that we have them at hand when we receive your return.

You are only liable for the reduction in value of the products resulting from the use of the products beyond what is necessary to establish the nature, characteristics and functioning of the products.

Status of returned order


How long will it take for my return to be processed?

For returns shipped within the Netherlands: with your received proof of shipment (with the Track & Trace code) from the concerning PostNL point you can follow your return shipment, when exactly your return will be delivered to us.
We strive to process all received returns within 14 days. The return amount will be refunded with the same method of payment with which you paid for your purchase. You will receive a refund confirmation by e-mail from TI SENTO as soon as the amount has been refunded.

After your return has been sent and received by TI SENTO after 14 days, and you have not yet received a refund confirmation from TI SENTO?
Please contact our customer service team. 

For returns shipped outside the Netherlands: please note it may take longer for the return to be delivered. If you have not received a confirmation from TI SENTO within 14 days after your package was received by TI SENTO?
Please contact our customer service team.

 

Still have questions? Please contact our Customer Service team. 
They will be happy to help you!

Phone: +31 (0)88-1342888 or send an e-mail to: wecare@tisento-milano.com